Help and contact

Telp support

Contact our team about your Telp account, agents, channels, integrations or the Telp app in ChatGPT and Claude. Signed-in users also find step-by-step guides under Help in Telp.

Email support Sign in to Telp

Contact support

  1. 1 Email [email protected] and name the company you use in Telp.
  2. 2 Describe what you did, what you expected and what happened instead, with the approximate time. Name the agent, channel or integration involved.
  3. 3 Attach screenshots if you have them.
  4. 4 Never send passwords, API keys or tokens. You enter them only on Telp pages.

Guides inside Telp

  • Signed in? Open Help in the Telp menu. The Help center has guides for agents, website chat, integrations and tools, ChatGPT and Claude, voice calls, phone, the operator inbox and troubleshooting.
Sign in to Telp

Telp in ChatGPT and Claude

Connect ChatGPT or Claude to your Telp account, then change the settings of your companies from that chat.

What it can do

In each company it works with your role there, including companies you join later; name the company in the chat when you have more than one. It reads help and settings and changes company settings: agents, knowledge, tools and your own HTTP tools, message and WhatsApp templates, channels, integrations, store promotions, company details and CRM settings. Phone numbers, billing, the team and account security stay in Telp. It does not see conversations, contacts or CRM data.

Connect ChatGPT or Claude

Copy the address from My account, under Connected AI apps. In Claude open Customize, then Connectors, choose Add custom connector and paste the address. In ChatGPT open Plugins and add a custom MCP server with the same address. Then sign in to Telp and select Allow. Availability depends on your ChatGPT or Claude plan.

Changes apply right away

Every change happens as soon as you ask in that chat, without another confirmation in Telp. With AI replies on, the agent starts answering real customers on that channel. Deleting first asks you to confirm in the same chat. When connecting a channel or store needs your sign-in, an approval, a token or a phone number choice, the chat gives you a link for that step. Keys, passwords and tokens are entered only on the Telp page the chat links to, never in the chat.

Disconnect

Revoke the app in My account, under Connected AI apps. When you leave a company, the app loses access to that company; a role change applies right away.

Privacy and your data

How we handle data is described in the Privacy Policy. To request deletion of your data, follow the Data deletion instructions. Use of Telp is governed by the Terms.

Telp is operated by Artifision, Cara Lazara 42, sprat 3, stan 26, 32102 Čačak, Srbija. Contact: [email protected].