The guest changes the number of people
The group and dates need to be clarified again. Earlier information about a room does not automatically confirm that the changed request can be accommodated.
Services
AI agent for hotels and guest enquiries
An AI agent answers questions about check-in, parking and stay policies, then collects dates and guest numbers for a booking enquiry.
The customer context
We are travelling with a child. Do you have parking?
Guests often check practical details first. Telp uses your property information and collects what reception needs to prepare an offer.
What remains after the conversation
The AI agent delivered enquiry H-112 with dates, guests, the extra bed and contact information. This is not a booking confirmation.
Telp assistant
Website
From a question to the next step
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01
The guest asks about the property.
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02
Telp answers from knowledge and completes the enquiry.
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03
Reception checks availability and price.
Give reception the guest's dates and needs in one enquiry
The AI agent clarifies arrival and departure dates, guest numbers and important stay requirements. It uses approved property information to explain check-in, parking or facilities. These answers rely on the agent's business knowledge.
Confirming a rate or room requires a current check. The agent can prepare an enquiry for reception even when staff cannot reply immediately. That continuation is covered by after-hours support.
The guest requests a special arrangement
Late arrival, an extra bed or another request is recorded for reception. Availability depends on property rules and a confirmed check.
FAQ
Frequently asked questions
Are rooms reserved automatically?
Not in this intake flow. A reservation exists only after confirmation by staff or a supported connected system.
Can the agent answer questions about parking and check-in?
It can use your approved property information. Special arrangements and exceptions, such as a guaranteed space, need checking.
Does it know whether a particular room is free?
Current availability needs a connected source. Without it, the agent collects an enquiry and does not present the room as booked.
Can it quote a price for specific dates?
Only with an applicable current offer or connected check. A general price list may not establish the rate for the requested period.
Which details should it collect for reception?
Dates, guest numbers, preferred accommodation, special requirements and contact details. Request only what is needed for the next step.
Can a guest change an existing reservation?
The agent can receive the request and details for checking. Changing or cancelling a booking requires confirmation from the responsible team or supported system.
Explore related pages
Related channels, stores and examples
Hospitality
AI agents for hospitality and guest services
Answer recurring guest questions, collect reservation enquiries and pass exceptions to the responsible team.
Coverage
AI agent for after-hours enquiries
Provides a useful first response, collects the right details and prepares the next business-day follow-up.
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