Channels

AI agent for Telegram

An AI agent replies through a connected Telegram bot, collects enquiry details and prepares a conversation your team can continue.

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Telegram

A useful answer in the existing Telegram conversation

The AI agent helps customers find information or clarify what they need. Answers stay in the channel the customer chose.

Your store Telegram
  1. Customer

    Can you help me choose a product?

  2. Telp

    What do you need for the office, and how much space do you have?

  3. Customer

    A desk up to 120 cm wide, for one person.

  4. Telp

    I compared the available desks: Compact is 110 × 60 cm and costs 12,900 RSD. Studio is 140 cm wide, so it would not fit. Compact matches the space you described.

Telp

Telegram

Students get the schedule and a clear route to applying

In a conversation with the connected Telegram bot, the AI agent explains a course and collects an enrolment enquiry. The channel does not have to be limited to a store.

Code school Telegram
  1. Customer

    Is the Python course on weekends, and can I join without prior knowledge?

  2. Telp

    The beginner course runs Saturdays from 10 to 12 with no prior knowledge needed. To register interest, choose online or classroom and share your name and email.

  3. Customer

    Online, please register me. Ana Example, [email protected].

  4. Telp

    Ana, interest registration K-613 is sent to the school: beginner Python, online, Saturdays from 10 to 12. Start dates and enrolment terms will go to [email protected].

Telp

From a question to the next step

  1. 01

    Connect the supported bot.

  2. 02

    Prepare knowledge and permitted actions.

  3. 03

    Test a real conversation and handoff.

FAQ

Frequently asked questions

Does a customer need a Telp account to chat on Telegram?

No. The customer starts a conversation with the connected bot in Telegram. Access to private information, such as an order status, may require additional identity verification according to your rules.

Can a Telegram agent collect sales inquiries?

Yes. It can ask about the requested product or service, collect the relevant details and contact information, and send them to your system through a connected workflow. It confirms a successful entry only when that system returns the result.

Can our team take over a conversation from the Telegram bot?

Yes. The supported connected conversation is available in the Telp inbox with its saved messages. Your team can continue when an employee needs to help.

Is Telegram content separate from our website and WhatsApp content?

It does not have to be. Connected channels can use the same agent and business knowledge. Private data and actions still depend on permissions, customer verification and the capabilities of the particular channel.

Explore related pages

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AI agent for a store on Telegram

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Website

AI agent for website chat

A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.

Shareable

AI agent on a hosted chat link

A shareable public conversation page for QR codes, email signatures, partner pages and support links.

Want to validate this workflow with your own examples?

Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.

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