The browser cannot access the microphone
Voice conversation requires microphone permission. If text chat is also enabled on the website, the customer can choose that separate contact method.
Online stores
Voice AI agent for website shoppers
An AI agent discusses customer needs by voice and checks the connected range while the customer stays on the website to review products.
The customer context
I need a gift for someone who likes cooking, under 6,000 dinars.
Several selection criteria can be easier to explain aloud. Browser calls connect a voice conversation with the page without dialing a phone number.
What remains after the conversation
The AI agent matched a product to the budget and emailed the offer through a connected action. No purchase or payment has been completed.
Reception
Browser call
Call transcript
From a question to the next step
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01
The customer starts a browser call.
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02
The agent clarifies needs and checks the offer.
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03
Purchase continuation follows available controls and connections.
Let customers speak while the choice is checked on the website
Through the browser microphone, the AI agent clarifies intended use, budget and product attributes. Customers do not need to dial a phone number to ask a question. This separate access method is described in browser voice.
The conversation can support product selection, but product display and confirmation depend on the website experience chosen. A catalog-specific example is the WooCommerce voice AI agent.
The customer says the wrong size
The final selection needs clarification before purchase continues. A spoken sentence is not by itself confirmation of every required detail and action.
FAQ
Frequently asked questions
Does the customer need to dial a number?
No. They speak through the browser microphone on a page with calling enabled.
Is this the same channel as a phone call?
No. The conversation starts on the website through a browser and microphone. Phone numbers, connection conditions and phone costs belong to a separate channel.
Can the agent use the catalog during the conversation?
Yes, with an appropriate connection and permitted checks. Voice access alone does not provide product data.
Does the customer see products while speaking?
Display depends on the selected widget experience and supported flow. The same presentation should not be promised across devices or channels without checking.
Is a spoken yes enough to place an order?
Confirmation depends on the configured sales flow. When written or card confirmation is required, a voice reply does not replace it.
Can a customer choose chat instead of voice?
If text chat is enabled on the website, they can choose it. That does not imply automatic transfer of every ongoing conversation between modes.
Explore related pages
Related channels, stores and examples
Voice
Voice AI agent in the browser
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Online stores
Product selection and comparison with an AI agent
An AI agent clarifies the intended use and budget, searches the connected catalog and helps customers compare suitable products.
Online stores
Voice AI agent for a WooCommerce website
An AI agent talks with customers on your WordPress website, clarifies their needs and checks products in the connected WooCommerce range.
Online stores
Voice AI agent for a Shopify website
An AI agent clarifies what Shopify customers need by voice and checks the catalog. Customers review products and continue supported purchase steps on the website.
Online stores
Voice AI agent on a Wix website
An AI agent talks with Wix website visitors, collects their requirements and checks the connected range while they remain on the page.
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