The browser has no microphone permission
Voice conversations require microphone permission. Supported devices and product display are checked in the specific site experience before enabling the channel.
Online stores
Voice AI agent for a Shopify website
An AI agent clarifies what Shopify customers need by voice and checks the catalog. Customers review products and continue supported purchase steps on the website.
Explore the AI agent on other channelsThe customer context
I need a gift for a friend who travels, under 5,000 dinars.
Conversation helps before a customer has chosen a model. Voice clarifies requirements while product review and checkout remain part of the supported browser experience.
What remains after the conversation
The AI agent created a cart with the selected product and variant. The customer completes checkout and payment in the Shopify store; the order is not confirmed yet.
Reception
Browser call
Call transcript
From a question to the next step
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01
The customer starts a website call.
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02
The agent checks the offer against their needs.
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03
Supported controls lead to review and store continuation.
Voice product selection on a Shopify site with room to review
A customer on the site can explain what they need by voice without typing long product names. The AI agent clarifies the purpose and important attributes, while product display and next steps depend on the connected site experience. This conversation uses browser voice.
A spoken question, an item choice and a purchase confirmation are different steps. The customer should review the items before completing a supported purchase flow. A browser conversation also differs from a call to a phone number, which has its own scenario for Shopify telephone enquiries.
The customer says they want two items
A spoken choice is not proof of an order or payment. The agent follows the connected flow, and the customer reviews items and quantities before confirming available purchase steps.
An AI agent across channels
Shopify customers ask in more than one place
Questions about your Shopify range can arrive on Instagram, Messenger, WhatsApp, Viber, Telegram or your website. The AI agent uses the data it can access; the next purchase step depends on the channel and connection. A phone agent collects an enquiry for your team, not a completed Shopify checkout.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Does the same flow work through a phone number?
No. The Shopify phone scenario covers enquiry intake. Browser purchasing has separate capabilities and conditions.
Does the customer need to install an app?
The voice conversation starts in a supported browser with microphone permission. Specific devices and site behavior should be checked before launch.
Can the customer compare products by voice?
They can describe their intended use and criteria, and the agent uses available Shopify information. Unknown attributes are not presented as confirmed differences.
Does saying 'I will buy it' confirm an order?
No. A conversational choice is not enough. Purchasing requires a supported connected flow, review of selected items and the appropriate confirmation.
Is the public Shopify catalog enough for purchasing?
No. The public catalog provides product read access. Purchase actions require a separate authorized connection and support in the specific browser experience.
What if the agent lacks information needed for a recommendation?
It clarifies the question and leaves the unknown attribute for verification. A voice conversation does not justify selecting a product based on an assumption.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Shopify stores
An AI agent checks Shopify products and options from a connected source. Checkout needs separate authorization and a supported channel; the public catalog is read-only.
Voice
Voice AI agent in the browser
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Online stores
Phone AI agent for Shopify enquiries
An AI agent answers calls about your Shopify range, clarifies customer needs and prepares an enquiry for sales. A phone conversation does not complete checkout.
Online stores
Voice AI agent for a WooCommerce website
An AI agent talks with customers on your WordPress website, clarifies their needs and checks products in the connected WooCommerce range.
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Want to validate this workflow with your own examples?
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