Connections
AI agent for Shopify stores
An AI agent checks Shopify products and options from a connected source. Checkout needs separate authorization and a supported channel; the public catalog is read-only.
Explore the AI agent on other channelsThe customer context
Does this jacket come in navy, size medium?
Customers need reliable product information before buying. Separate catalog access from authorization to prepare a checkout.
What remains after the conversation
The AI agent created a Shopify cart with the chosen model and variant. The customer completes checkout and payment in the store.
From a question to the next step
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01
Select the supported Shopify connection.
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02
Confirm catalog and checkout permissions separately.
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03
Test the intended customer channel before launch.
An AI agent across channels
Shopify customers ask in more than one place
Questions about your Shopify range can arrive on Instagram, Messenger, WhatsApp, Viber, Telegram or your website. The AI agent uses the data it can access; the next purchase step depends on the channel and connection. A phone agent collects an enquiry for your team, not a completed Shopify checkout.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Does connecting a public Shopify catalog enable ordering?
No. A public catalog supports product answers but does not by itself grant access to carts or checkout. Those actions require separately authorized store access and a supported channel.
How does the customer complete a Shopify purchase after chatting with the agent?
With a supported connection, the agent prepares a cart containing the selected products and sends a link to complete checkout in the Shopify store. Sending the link does not mean the customer has paid or completed the order.
Can a Shopify agent help customers on Instagram and our website?
Yes. The connected agent can use the Shopify catalog in conversations on those channels. Cart preparation and checkout link availability are checked separately for the specific channel and store permissions.
Can the AI agent complete a Shopify purchase during a phone call?
Not in the currently described flow. The agent can help by phone using information from the connected catalog, but a Shopify purchase must not be presented as completed during the call. Checkout follows the supported store flow.
Explore related pages
Related channels, stores and examples
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Online stores
AI agent for Shopify enquiries on Telegram
An AI agent in your Telegram bot checks Shopify products and their attributes, then explains the supported next step in the store.
Online stores
Voice AI agent for a Shopify website
An AI agent clarifies what Shopify customers need by voice and checks the catalog. Customers review products and continue supported purchase steps on the website.
Online stores
AI agent for Shopify products on Instagram
An AI agent answers Instagram questions about color and size, checks the Shopify catalog and helps customers clarify their product choice.
Online stores
AI agent for Shopify enquiries on WhatsApp
An AI agent helps customers choose a Shopify product and understand purchase terms on WhatsApp, using the steps supported by the connection.
Online stores
AI agent for the Shopify catalog on Viber
An AI agent in a business Viber chatbot checks your Shopify range, answers product questions and collects details for the next step.
Online stores
Phone AI agent for Shopify enquiries
An AI agent answers calls about your Shopify range, clarifies customer needs and prepares an enquiry for sales. A phone conversation does not complete checkout.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.