The message does not identify the product
The agent asks for a name or link and clarifies the variant. It does not assume that every photo or reply to a post supplies enough information for an accurate choice.
Online stores
AI agent for Shopify products on Instagram
An AI agent answers Instagram questions about color and size, checks the Shopify catalog and helps customers clarify their product choice.
Explore the AI agent on other channelsThe customer context
Do you have the linen shirt in beige, size medium?
A customer knows an item from a post, not its store variant. Telp clarifies the choice before checking the connected product source.
What remains after the conversation
The AI agent created a cart with the selected product and variant. The customer completes checkout and payment in the Shopify store; the order is not confirmed yet.
Your store
Instagram
Instagram
From a question to the next step
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01
The customer sends a private message.
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02
Telp checks the selected product and variant.
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03
The customer continues through the supported store purchase flow.
From Instagram interest to verified Shopify product information
A message asking 'does this come in another color?' only becomes useful once the product is clear. The AI agent clarifies the name, link or variant, then answers from the available Shopify catalog. For the same kind of question through Facebook messages, there is also the Shopify Messenger scenario.
The customer can get product advice before visiting the store, but catalog access does not automatically include purchase actions. The connection and supported purchase steps are checked separately. Once the customer opens the store, they can also start a conversation through AI assistance on the Shopify site.
The customer wants to buy immediately
The agent distinguishes an available catalog answer from an approved purchase flow. It does not present an ordinary message or variant selection as a completed purchase.
An AI agent across channels
Shopify customers ask in more than one place
Questions about your Shopify range can arrive on Instagram, Messenger, WhatsApp, Viber, Telegram or your website. The AI agent uses the data it can access; the next purchase step depends on the channel and connection. A phone agent collects an enquiry for your team, not a completed Shopify checkout.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Does connecting a public catalog enable checkout?
No. Product reading and authorized checkout are different capabilities. The intended purchase flow must be configured and tested.
Does the AI agent identify every product from a photo?
Universal photo recognition should not be assumed. When the product is unclear, the agent asks for a name, link or additional description.
Can the agent check colors and sizes?
It can use variants and information available in the connected catalog. Missing or unclear information is left for verification.
Do private messages also include comment handling?
Not automatically. This scenario covers conversations on the connected Instagram channel; public comments and other interactions need a separate support check.
What happens when a customer wants a product outside the offering?
The agent does not invent availability. It can clarify the desired attributes and use the existing offering, leaving sourcing questions for the team.
Can the same AI agent also help through Messenger?
The same Shopify offering can inform answers on both connected channels. Channel setup and available purchase steps are checked separately.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Shopify stores
An AI agent checks Shopify products and options from a connected source. Checkout needs separate authorization and a supported channel; the public catalog is read-only.
Channels
AI agent for Instagram messages
An AI agent answers private Instagram messages using your business information and prepares a handoff to a person when needed.
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Online stores
AI agent for Shopify enquiries on Telegram
An AI agent in your Telegram bot checks Shopify products and their attributes, then explains the supported next step in the store.
Online stores
Voice AI agent for a Shopify website
An AI agent clarifies what Shopify customers need by voice and checks the catalog. Customers review products and continue supported purchase steps on the website.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.