The post and catalog show different information
The agent uses the connected offering and distinguishes an old post from current information. It does not promise an old discount just because the customer mentions it.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Explore the AI agent on other channelsThe customer context
Do you still have the green Everyday hoodie in large?
A customer asks about an older post after the offer has changed. The agent checks the connected catalog rather than relying on a remembered price or variant.
What remains after the conversation
The AI agent created a cart with the selected product and variant. The customer completes checkout and payment in the Shopify store; the order is not confirmed yet.
Your store
Messenger
Messenger
From a question to the next step
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01
A private page message arrives.
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02
Telp clarifies the model and checks the catalog.
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03
Purchase continuation depends on verified connection capabilities.
From a Facebook offer to a clear product choice in Messenger
A customer opens Messenger about a product seen in an older post. The AI agent clarifies the name and variant, then uses current available Shopify catalog information. It does not treat a price in an old post as a valid offer. This flow starts with an AI agent conversation in Messenger.
After a product answer, the customer should know the next step: reviewing the item, requesting a check or continuing through a supported purchase flow. A private message alone does not confirm an order. For customers arriving from another social network, there is also Shopify product advice through Instagram.
The customer expects a reply to a public comment
This scenario covers a private Messenger conversation. Public comment handling must not be assumed merely because the messaging channel is connected.
An AI agent across channels
Shopify customers ask in more than one place
Questions about your Shopify range can arrive on Instagram, Messenger, WhatsApp, Viber, Telegram or your website. The AI agent uses the data it can access; the next purchase step depends on the channel and connection. A phone agent collects an enquiry for your team, not a completed Shopify checkout.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Can the agent use a price from an old post?
Purchase information should be checked against the connected source. An old post does not confirm current price or availability.
Can a customer ask about a product from a Facebook post?
They can provide a name or link in the message. The agent identifies the item and uses available information from the connected Shopify catalog.
Does connecting Messenger include replies to every comment?
No. Private messages and public comments are different flows. This page covers customer assistance in a connected Messenger conversation.
Can the agent promise a discount mentioned by the customer?
Only if the discount is part of the approved, available offering. Otherwise, it requests a team check without promising a reduced price.
Does choosing an item in a message complete a purchase?
No. Catalog access does not automatically include purchasing. Supported purchase steps are checked separately for the connected Shopify flow and channel.
What context does the team have when taking over?
The conversation contains the customer's question, the identified item and the unresolved issue. An employee can continue from that context.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Shopify stores
An AI agent checks Shopify products and options from a connected source. Checkout needs separate authorization and a supported channel; the public catalog is read-only.
Channels
AI agent for Facebook Messenger
An AI agent answers private Facebook Page messages, collects enquiries and keeps the context available to your team in Telp.
Online stores
AI agent for WooCommerce sales on Messenger
An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Online stores
AI agent for Shopify enquiries on Telegram
An AI agent in your Telegram bot checks Shopify products and their attributes, then explains the supported next step in the store.
Online stores
Voice AI agent for a Shopify website
An AI agent clarifies what Shopify customers need by voice and checks the catalog. Customers review products and continue supported purchase steps on the website.
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