The description does not list material composition
The agent does not infer composition from a photograph or collection name. It preserves the specific product question for the team to verify.
Online stores
AI agent for the Shopify catalog on Viber
An AI agent in a business Viber chatbot checks your Shopify range, answers product questions and collects details for the next step.
Explore the AI agent on other channelsThe customer context
Will a 36 × 25 cm laptop fit in the Daily bag?
Customers ask about fit, dimensions and delivery before buying. The agent uses published product details and routes missing answers to staff.
What remains after the conversation
The AI agent created a cart with the selected product and variant. The customer completes checkout and payment in the Shopify store; the order is not confirmed yet.
Your store
Viber
Viber
From a question to the next step
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01
The customer contacts the business chatbot.
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02
Telp checks relevant Shopify product details.
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03
The customer continues in the store or with staff.
Explain the Shopify offering to customers contacting you on Viber
A customer may ask about materials, how to choose a size or whether two items belong to the same set. The AI agent answers from available Shopify information and clarifies what the customer needs before purchasing. These enquiries arrive through the connected Viber channel.
A Viber conversation, catalog access and a purchase flow have separate requirements. The agent does not promise a completed purchase merely because it can explain a product. For browsing the offering and continuing in the store itself, there is also an AI agent on the Shopify site.
The customer needs a measurement between two sizes
The agent uses published measurements and clarifies the need, but does not guarantee a fit without information supporting that answer.
An AI agent across channels
Shopify customers ask in more than one place
Questions about your Shopify range can arrive on Instagram, Messenger, WhatsApp, Viber, Telegram or your website. The AI agent uses the data it can access; the next purchase step depends on the channel and connection. A phone agent collects an enquiry for your team, not a completed Shopify checkout.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Can a personal Viber number be used?
This scenario requires the supported business chatbot connection, not a personal account.
Can the agent advise a customer about size?
It can explain available measurements and variant differences. It does not guarantee a fit when reliable information for that answer is missing.
Can the agent answer questions about materials and care?
It can when that information is available in the approved offering or content. Otherwise, the team needs to check.
Does connecting Viber automatically enable purchasing?
No. The conversation channel, Shopify catalog reading and authorized purchase actions are configured and checked separately.
Can the agent offer a special discount for Viber customers?
Only if that offer exists and is approved. The customer's choice of channel does not justify inventing a different price.
What if the customer wants to continue on the site?
The agent can direct the customer to an available product and explain the next step. Automatic cart or conversation-history transfer between channels must not be assumed.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Shopify stores
An AI agent checks Shopify products and options from a connected source. Checkout needs separate authorization and a supported channel; the public catalog is read-only.
External provider fee
AI agent for a Viber Business chatbot
Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Online stores
AI agent for Shopify enquiries on Telegram
An AI agent in your Telegram bot checks Shopify products and their attributes, then explains the supported next step in the store.
Online stores
Voice AI agent for a Shopify website
An AI agent clarifies what Shopify customers need by voice and checks the catalog. Customers review products and continue supported purchase steps on the website.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.