External provider fee
An AI agent replies through an approved Viber Business chatbot while your team can see the conversation and continue it in Telp.
Viber
A customer asks about a familiar product, and the AI agent clarifies the size, colour and quantity. The conversation stays in the app the customer already uses.
Viber
Viber
The AI agent does not make customers repeat their problem. It collects the order number and what went wrong, then prepares the conversation for the person handling the complaint.
Viber
The customer context
Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.
External provider fee
Create or activate a paid Viber Business chatbot account with Viber or an official partner.
Add the approved chatbot connection in Telp and complete webhook setup.
Test inbound, AI and operator replies before publishing the channel.
Viber conversations in the same operational inbox
Clear human handoff and conversation history
One agent policy across web and Viber entry points
Telp
Lifecycle, tools and handoff remain controlled by the Telp platform.
AI replies and human follow-up remain visible in the same conversation trail.
Provider approval, account terms and separate fees are stated where they apply.
FAQ
No. This channel uses an approved Viber Business chatbot. An employee's personal Viber account does not replace a business connection.
It can answer from your business information and connected catalog. Creating an order requires a separately enabled sales action; the Viber connection is not a store by itself.
Yes. The business Viber account and any messaging fees are contracted separately and are not included in the Telp subscription. Check the current price list before activation.
Yes. Supported connected conversations are available in the Telp inbox with previous messages, so employees can continue without collecting the same details again.
Explore related pages
Online stores
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Online stores
An AI agent in a business Viber chatbot checks your Shopify range, answers product questions and collects details for the next step.
Online stores
An AI agent in a Viber Business chatbot answers questions about Wix products, options and purchase policies using connected sources.
Online stores
An AI agent talks with customers through a business Viber chatbot, uses the connected range and hands exceptions to your team.
Website
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Shareable
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.