The customer context
Meet customers in a familiar messaging app while your team keeps handoff and conversation history in one place.
Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.
External provider fee
Viber Business chatbot
Meet customers in a familiar messaging app while your team keeps handoff and conversation history in one place.
What this workflow can cover
- Receive Viber chatbot messages in the Telp conversation inbox
- Use the selected agent for approved automatic replies
- Assign and continue the conversation as an operator
- Keep channel history and handoff state with the customer context
External provider fee
How it works
-
1
Create or activate a paid Viber Business chatbot account with Viber or an official partner.
-
2
Add the approved chatbot connection in Telp and complete webhook setup.
-
3
Test inbound, AI and operator replies before publishing the channel.
What your team gets
Viber conversations in the same operational inbox
Clear human handoff and conversation history
One agent policy across web and Viber entry points
Telp
How your team keeps control
The channel does not own business decisions
Lifecycle, tools and handoff remain controlled by the Telp platform.
Operators keep one inbox
AI replies and human follow-up remain visible in the same conversation trail.
External requirements stay visible
Provider approval, account terms and separate fees are stated where they apply.
FAQ
Frequently asked questions
Can we start with only Viber Business chatbot?
Yes. A focused single-channel pilot is often the clearest way to validate knowledge, handoff and the first customer workflow before expanding.
Do operators see AI and human messages together?
Yes. Telp keeps the conversation history and handoff state in the shared operator inbox.
Are external channel accounts included?
Not always. Some messaging and phone channels require an approved business account, number or provider fee outside the Telp subscription.
Explore related pages
Channels
Website
Website chat widget
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Shareable
Hosted chat link
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Voice
Browser voice
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.