The customer has not specified a colour
The agent clarifies the exact variant before checking it. A general product image does not prove that every pictured colour is available.
Online stores
AI agent for an online store on Viber
An AI agent talks with customers through a business Viber chatbot, uses the connected range and hands exceptions to your team.
The customer context
Do you have the white 80 cm Line shelf?
Color, size and collection questions need not be scattered across personal phones. A business channel supports an agreed team process.
What remains after the conversation
The AI agent created order PR-223 for the exact shelf model and colour, with contact details and payment on collection.
Your store
Viber
Viber
From a question to the next step
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01
The customer contacts the business chatbot.
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02
Telp checks catalog data and rules.
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03
The request continues through available actions.
A business Viber conversation instead of a personal-phone enquiry
Through an approved Viber Business chatbot, the AI agent handles questions about products, options and collection. Customers speak to the business channel rather than an employee's personal account. Details are available for the Viber Business chatbot.
Separate channel activation from connecting the product range. A Viber account alone does not provide your product data. A store-specific example is the WooCommerce range on Viber.
The customer wants collection from a particular branch
The location and preferred collection method remain part of the request. Branch stock and reservation require the appropriate source and process.
FAQ
Frequently asked questions
Is Viber available without extra costs?
Business Viber chatbots have separate terms and fees. Review them on the channel page before rollout.
Is an existing personal Viber account enough?
Not for this scenario. A business chatbot with the appropriate activation and platform connection is required.
Can the agent check products from our store?
Yes, with a connected product source and permitted checks. The business channel and catalog access are configured separately.
Does choosing an item confirm a reservation?
No. The agent can collect the choice and collection preference, but reservation requires a supported action and confirmed result.
Can employees reply instead of the agent?
They can continue through the connected business channel within supported inbox operation. Enquiries do not have to remain on personal phones.
Can the same catalog also be used on our website?
Yes, with separately installed website chat and appropriate access to the range. Channel rules and specific sales actions need their own checks.
Explore related pages
Related channels, stores and examples
External provider fee
AI agent for a Viber Business chatbot
Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.
Online stores
AI agent for WooCommerce products on Viber
An AI agent in an approved Viber Business chatbot answers questions about WooCommerce products, clarifies choices and prepares a purchase enquiry.
Online stores
AI agent for the Shopify catalog on Viber
An AI agent in a business Viber chatbot checks your Shopify range, answers product questions and collects details for the next step.
Online stores
AI agent for a Wix store on Viber
An AI agent in a Viber Business chatbot answers questions about Wix products, options and purchase policies using connected sources.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.