The customer requests a measurement absent from the catalog
The agent clarifies the desired dimensions and intended use. It does not promise that the product can be made or set a price without confirmed terms.
Online stores
AI agent for a Wix store on Viber
An AI agent in a Viber Business chatbot answers questions about Wix products, options and purchase policies using connected sources.
Explore the AI agent on other channelsThe customer context
Can the notebook have a name on the cover?
Questions about materials or personalization need accurate product data. Missing details should become a staff enquiry, not an invented answer.
What remains after the conversation
The AI agent submitted custom enquiry WX-406 with the notebook, inscription and contact. The team checks whether personalisation is possible.
Your store
Viber
Viber
From a question to the next step
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01
A customer contacts the business chatbot.
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02
Telp checks the listed options.
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03
The team handles details outside the available product data.
Clarify measurements and variants in a Viber conversation
A customer describes required dimensions in a Viber message or asks whether a different version of a Wix product exists. The AI agent checks documented variants and asks a follow-up question when the request is unclear. It relies on the available Wix offering.
A request for a different measurement is not automatically a new variant, quote or order. The agent leaves the team the details needed to answer about custom work. To choose among existing items and continue in the store, the customer can use AI assistance on the Wix site.
The customer asks whether custom work has been accepted
Receiving a request is not approval. The agent distinguishes collected details from the team's decision and does not present a conversation as confirmation that production has started.
An AI agent across channels
Wix customers ask in more than one place
An AI agent can help Wix customers in website chat, Messenger, Instagram, WhatsApp, Viber and Telegram. Browser calls and phone enquiries have their own voice examples. Each example explains the data and actions that need to be connected.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Can the agent promise a custom product?
Only an authorized supported process or your team can confirm it. Otherwise the agent collects the request.
Can the AI agent check existing product dimensions?
It can explain dimensions available in the connected Wix offering. When information is missing or unclear, it requests a check instead of estimating it.
Can the conversation create a new made-to-measure variant?
Not by itself. The agent can collect a request, but feasibility, the variant, price and timing need an appropriate confirmed process.
Can the agent say how long custom production will take?
Only if approved terms cover the specific request. Otherwise, it records the desired deadline and leaves it for the team to verify.
Does Viber have separate costs and requirements?
Yes. The business channel connection, approvals and any fees are checked separately from the Wix offering and Telp configuration.
What does the team receive for a custom-work follow-up?
The specific product, requested changes and clarified details from the conversation. This supports verification without presenting the request as an already accepted order.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Wix stores
An AI agent checks your connected Wix range, answers product questions and prepares the next step within the supported store actions.
External provider fee
AI agent for a Viber Business chatbot
Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.
Online stores
AI agent for Wix website chat
An AI agent answers questions about Wix products while customers browse and prepares a request for your team when information is missing.
Online stores
AI agent for a Wix store on Messenger
An AI agent answers Facebook Page customers on Messenger, checks your Wix range and passes special requests to sales.
Online stores
AI agent for Wix products on Telegram
An AI agent compares Wix product information in a Telegram conversation and helps customers prepare an enquiry or continue a supported purchase flow.
Online stores
Voice AI agent on a Wix website
An AI agent talks with Wix website visitors, collects their requirements and checks the connected range while they remain on the page.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.