The customer only writes 'price?'
The agent asks for the product name or link and the required variant. It does not quote another item's price by assuming which post the customer means.
Online stores
AI agent for Wix products on Instagram
An AI agent answers Instagram messages and checks which Wix product, option or purchase information addresses the customer question.
Explore the AI agent on other channelsThe customer context
How large is the tall white Wave vase?
A customer may discover your offer in a post but need details from the store. Telp identifies the item and checks the connected information.
What remains after the conversation
The AI agent created order WX-404 with the selected items, contact details and collection choice. Payment is due at the shop.
Your store
Instagram
Instagram
From a question to the next step
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01
The customer selects a product and receives its price.
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02
The customer provides contact details and chooses collection and payment.
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03
The agent creates the order and reports its number after the store confirms it.
Identify the product in an Instagram message before the next step
A customer sees several similar products in posts and asks for the price of 'the other one'. The AI agent first clarifies the item, size or variant, then answers from the available Wix offering. Customers using Facebook messages have a similar flow in Wix product advice with an AI agent in Messenger.
Once the choice is clear, the agent explains available information and what still needs checking. An Instagram message is not an order by itself, and purchase actions depend on the connected flow. For a fuller product review, there is also the Wix site with AI assistance.
The customer wants a combination that is not offered
The agent collects a precise request without presenting it as an existing variant or approved custom production. The team confirms what is possible.
An AI agent across channels
Wix customers ask in more than one place
An AI agent can help Wix customers in website chat, Messenger, Instagram, WhatsApp, Viber and Telegram. Browser calls and phone enquiries have their own voice examples. Each example explains the data and actions that need to be connected.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Is every Wix capability included?
No. The available product and purchase actions depend on the connected store and permissions.
How does the AI agent answer a short 'how much?' message?
It first identifies the product and variant, then uses an available price from the offering. Without enough context, it asks a follow-up question.
Can the agent compare two colors or dimensions?
It can explain variants listed in the Wix offering. Unlisted differences and special combinations remain for the team to verify.
Does an Instagram reply reserve the product?
Not automatically. A message, a choice and a reservation are different steps. Any action depends on the supported connection and required confirmation.
Does the agent also answer every comment under posts?
This scenario covers a conversation on the connected Instagram channel. Public comment handling is not implied and must be checked separately.
Can the same Wix offering be available through other channels?
It can with separate channel connections, such as Messenger, WhatsApp or the site. Supported actions may differ between channels.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Wix stores
An AI agent checks your connected Wix range, answers product questions and prepares the next step within the supported store actions.
Channels
AI agent for Instagram messages
An AI agent answers private Instagram messages using your business information and prepares a handoff to a person when needed.
Online stores
AI agent for Wix website chat
An AI agent answers questions about Wix products while customers browse and prepares a request for your team when information is missing.
Online stores
AI agent for a Wix store on Messenger
An AI agent answers Facebook Page customers on Messenger, checks your Wix range and passes special requests to sales.
Online stores
AI agent for Wix products on Telegram
An AI agent compares Wix product information in a Telegram conversation and helps customers prepare an enquiry or continue a supported purchase flow.
Online stores
Voice AI agent on a Wix website
An AI agent talks with Wix website visitors, collects their requirements and checks the connected range while they remain on the page.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.