The customer changes the request during the conversation
The agent clarifies the latest choice and what still needs checking. It does not present a changed preference in a message as an already executed order change.
Online stores
AI agent for Wix sales on WhatsApp
An AI agent clarifies the Wix item, quantity and purchase questions in a business WhatsApp conversation, within the configured store actions.
Explore the AI agent on other channelsThe customer context
I need six small lavender candles as gifts.
Customers ask about quantities and options before deciding. Telp checks connected data instead of assuming that every option is available.
What remains after the conversation
The AI agent created order WX-405 with the selected items, contact details and collection choice. Payment is due at the shop.
Your store
WhatsApp
WhatsApp
From a question to the next step
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01
The customer selects a product and receives its price.
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02
The customer provides contact details and chooses collection and payment.
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03
The agent creates the order and reports its number after the store confirms it.
Collect the details before agreeing on a Wix product request
A WhatsApp customer asks about a product, then adds a condition: another color, a particular quantity or special preparation. The AI agent clarifies the base item and separates existing options from an additional request. The conversation uses the connected WhatsApp channel.
The agent explains what is available in the offering while leaving special commercial arrangements to the responsible team. Choosing an item in a message is neither a reservation nor a payment. The starting point for understanding available data and actions is the Wix integration.
The customer requests a special price for several items
The agent collects the product and quantity. A discount or special offer can only be confirmed under approved terms, not merely because it was requested.
An AI agent across channels
Wix customers ask in more than one place
An AI agent can help Wix customers in website chat, Messenger, Instagram, WhatsApp, Viber and Telegram. Browser calls and phone enquiries have their own voice examples. Each example explains the data and actions that need to be connected.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Can staff take over an unusual request?
Yes, the connected conversation can be continued by your team within the channel reply rules.
Can the AI agent clarify a customer's special request?
It can collect details and distinguish an existing option from an additional request. The team confirms feasibility, pricing and terms outside the published offering.
Does selecting a product in WhatsApp reserve it?
No. A conversation does not reserve an item by itself. That action must exist in a supported connected flow and receive the required confirmation.
Can a customer change an existing order through a message?
They can request a change. The agent does not claim it has been made until the appropriate process or team confirms it.
Can the agent offer a quantity discount?
Only under available approved terms. Otherwise, it clarifies items and quantities as a request for a quote.
Are WhatsApp requirements part of the Wix connection?
Not automatically. Channel setup, communication rules and any costs are checked separately from available Wix data and actions.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Wix stores
An AI agent checks your connected Wix range, answers product questions and prepares the next step within the supported store actions.
Channels
AI agent for WhatsApp Business
An AI agent replies to customers in business WhatsApp conversations, collects the required details and supports follow-up by a person.
Online stores
AI agent for Wix website chat
An AI agent answers questions about Wix products while customers browse and prepares a request for your team when information is missing.
Online stores
AI agent for a Wix store on Messenger
An AI agent answers Facebook Page customers on Messenger, checks your Wix range and passes special requests to sales.
Online stores
AI agent for Wix products on Telegram
An AI agent compares Wix product information in a Telegram conversation and helps customers prepare an enquiry or continue a supported purchase flow.
Online stores
Voice AI agent on a Wix website
An AI agent talks with Wix website visitors, collects their requirements and checks the connected range while they remain on the page.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.