Channels

AI agent for WhatsApp Business

An AI agent replies to customers in business WhatsApp conversations, collects the required details and supports follow-up by a person.

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WhatsApp

Customers do not have to wait for a basic answer

The AI agent answers in the WhatsApp conversation and collects the details needed to continue. Your team can see the conversation and step in when needed.

Your store WhatsApp
  1. Customer

    How can I order the Mini model?

  2. Telp

    Mini costs 1,500 RSD each. To order for collection, please share the quantity, name, email and phone. Please include your billing address.

  3. Customer

    Two Mini models, collection and payment at the shop. Ana Example, [email protected], +381 60 0000000. Billing address: Example Street 10, 11000 Belgrade, Serbia.

  4. Telp

    Ana, order WA-105 is created for two Mini models. The total is 3,000 RSD, payable on collection.

Telp

WhatsApp

The repair team gets the model and problem first

The AI agent handles a short conversation while the technician is busy. It collects the repair request and contact details, leaving the estimate and appointment to the service team.

Bike service WhatsApp
  1. Customer

    Do you repair brakes on city bikes?

  2. Telp

    Yes, we service brakes. Describe the issue and model, then share your name, phone and preferred drop-off day.

  3. Customer

    Weak front brake, City 7. Ana Example, +381 60 0000000. Friday suits me; please submit a case.

  4. Telp

    Ana, case S-611 for the front brake on City 7 is open and sent to the service team. It includes Friday as your preferred day and your number.

Telp

From a question to the next step

  1. 01

    Prepare a supported business account.

  2. 02

    Connect it and configure the agent.

  3. 03

    Test receiving and replying on the actual channel.

FAQ

Frequently asked questions

Does the AI agent connect to a personal WhatsApp account?

No. This connection is intended for WhatsApp Business communication. Your business account, number and the requirements for a supported connection are checked before activation.

Can a WhatsApp agent prepare an order or book an appointment?

Yes, when the connected store or calendar supports the required action. The agent collects details in the conversation and confirms the result only after the order or reservation is successfully recorded. If that action is not connected, your team handles the inquiry.

Are all WhatsApp messages included in the Telp subscription?

No. WhatsApp message charges, where applicable, are separate from the Telp subscription. Check the terms and pricing of your business account before activation.

Can the agent send promotional WhatsApp messages on its own?

Telp does not support bulk marketing messages. Business-initiated service notifications require recipient permission and an approved template where channel rules require one. Conversations must still follow the permitted messaging window and sending rules.

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Want to validate this workflow with your own examples?

Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.

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