The customer adds another item
The agent clarifies the final selection and quantities. Adding something in the conversation does not automatically confirm that an order has changed.
Online stores
AI agent for sales on WhatsApp
An AI agent answers product and delivery questions in a business WhatsApp conversation and prepares the next step for the customer or your team.
The customer context
I'd like Run shoes, one pair in size 41 and one in size 43.
Customers often check several details before ordering. Telp connects the questions to your offer and preserves context for staff decisions.
What remains after the conversation
The AI agent created order PR-222 with two sizes, contact details and the collection choice. Payment has not been taken.
Your store
WhatsApp
WhatsApp
From a question to the next step
-
01
The customer starts a conversation.
-
02
Telp checks selections and required information.
-
03
Purchase or handoff follows the configured process.
Connect pre-purchase questions to your actual range
In a WhatsApp conversation, the AI agent clarifies the item, quantity and what the customer needs before proceeding. Prices, options and conditions should come from approved sources. A practical example is WooCommerce support on WhatsApp.
The agent and employees operate within the business channel's rules. Connecting it does not permit unlimited messages or campaigns. For conditions and operation, see the WhatsApp Business channel.
Sales needs to reply later
Follow-up depends on the channel's current rules. An earlier conversation should not be presented as permission for unrestricted later contact.
FAQ
Frequently asked questions
Can staff continue the conversation?
Yes, through the connected Telp inbox channel, subject to the channel reply rules.
Does it use an employee's personal WhatsApp?
This flow uses a connected WhatsApp Business channel. Personal conversations on an employee's phone are not automatically part of the Telp inbox.
Can the agent check several products in one enquiry?
It can clarify products and quantities using the connected range. The eventual purchase depends on permitted actions and a verified flow.
Does catalog access enable payment in WhatsApp?
Not by itself. Looking up products, creating an order and paying are different steps, not one automatic action.
Can it send promotional messages to everyone?
No. This scenario handles customer enquiries under business-channel rules. It does not represent mass campaigns or contacting people without an appropriate basis.
What should we prepare before enabling it?
A current range, delivery rules, required request details and human handoff conditions. Check the channel's own restrictions and costs as well.
Explore related pages
Related channels, stores and examples
Channels
AI agent for WhatsApp Business
An AI agent replies to customers in business WhatsApp conversations, collects the required details and supports follow-up by a person.
Online stores
AI agent for WooCommerce customers on WhatsApp
An AI agent collects product choices and quantities on WhatsApp, checks the WooCommerce range and prepares details for your configured ordering flow.
Online stores
AI agent for Shopify enquiries on WhatsApp
An AI agent helps customers choose a Shopify product and understand purchase terms on WhatsApp, using the steps supported by the connection.
Online stores
AI agent for Wix sales on WhatsApp
An AI agent clarifies the Wix item, quantity and purchase questions in a business WhatsApp conversation, within the configured store actions.
Scheduling
AI agent for appointment booking
Answers appointment questions, captures the required details and prepares a request for confirmation or a connected scheduling step.
Orders
AI agent for orders and enquiries
Telp helps customers choose an item, provide their details and place an order through conversation. It creates orders through a supported store connection or collects organised quote enquiries, following your configured process.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.