An AI agent helps customers choose a product, complete the required details and place an order through a supported connection or submit a quote request.
An AI agent helps customers choose a product, complete the required details and place an order through a supported connection or submit a quote request.
Telp helps customers choose an item, provide their details and place an order through conversation. It creates orders through a supported store connection or collects organised quote enquiries, following your configured process.
“Can I place an order?” is often just the start. A customer adds a quantity later, changes an option or mentions a deadline, leaving your team to piece together the request. The AI agent asks follow-up questions based on the information you need to take the next step.
You can set up Telp to collect quote requests or create orders through a supported connection. An online store can use information from its product catalogue. A business selling custom products can define its questions and request process without running a conventional online store.
What this workflow can cover
Collect the product, quantity, variant and any special requirements
Ask for missing details such as the requested date, delivery information and contact details
Use information from a connected product catalogue when available
Prepare a review for the customer when confirmation before submission is enabled
Send the request or create an order through the configured connection
Let your team take over the conversation with the earlier messages available
Ordering through conversation
From a product question to a created order
The customer asks for an item, Telp finds it and requests the details, and the customer replies in the chat. This example uses ordering through messages without a confirmation card. The conversation, customer details, prices and order number are fictional.
9:41
Telp
Available
Customer
I would like to order one black cotton T-shirt in size M. Do you have it?
Telp
Yes, the black cotton T-shirt is available in size M for 1,800 RSD. To place your order, please send your full name, email, phone number and delivery address, including postcode and country.
Customer
Ana Primer, [email protected], +381 60 0000000. Ulica primera 10, 11000 Belgrade, Serbia.
Telp
Courier delivery to that address costs RSD 400. You can pay by cash on delivery or bank transfer. Which payment method would you like?
Customer
Courier delivery and cash on delivery, please.
Telp
Order PR-1042 has been created: one black cotton T-shirt, size M. The total including delivery is RSD 2,200, payable on delivery.
Requesting a quote
From a message to a submitted enquiry
The AI agent collects custom-product details and submits the enquiry to sales. The conversation, contact and request reference are fictional.
9:41
Telp
Available
Customer
I need a quote for 30 black cotton tote bags with our logo.
Telp
When do you need the bags, and which city should they be delivered to? Would you like printing on one side or both?
Customer
By 18 November, in Belgrade. Printing on one side. Ana Example, [email protected]. Please submit the quote request.
Telp
Ana, enquiry UP-104 has been sent to sales: 30 black bags with the logo on one side, delivered to Belgrade by 18 November. They will send pricing and the available production date to [email protected].
Orders
How it works
1
The customer describes an order or asks for a quote on your website or another connected channel.
2
The agent collects the information your process needs: product, quantity, options, requested date, delivery and contact details. It asks follow-up questions when something is missing.
3
Telp checks that the required fields are complete. When confirmation is enabled, the customer reviews the request before submission.
4
The configured connection sends the request or creates the order. Your team can access the conversation and the result for follow-up.
What your team gets
Requests with the details needed to prepare a quote or process an order
Less time spent extracting information from a conversation
A clear view of what the customer asked for and what still needs checking
What you need to get started
Start with one type of order or enquiry you receive regularly. Prepare the information the agent will use and decide how your team will handle the next step.
1
Choose the required information
List the questions you need answered to process a request: what the customer wants, their chosen options, quantity, requested date and contact details.
2
Connect information and request handling
Add product descriptions, ordering policies and answers to common questions. Using a live catalogue or creating an order in your store requires the appropriate connection.
3
Agree on review and follow-up
Decide what the customer checks before submission, where the request goes and when a team member takes over. Test incomplete requests and special requirements as well.
Telp
How your team keeps control
Know what each step means
A collected enquiry, a submitted request and a created order are different stages. Pricing, payment and delivery depend on your process and connected systems.
Review details before submission
When you enable confirmation, the customer receives a request preview before the action runs. How they review and correct the details depends on the channel.
Your team handles exceptions
A team member can continue the conversation with the earlier messages available. Special prices, unusual requests and exceptions follow the rules you set.
From a product choice to an order or a quote request
The AI agent distinguishes a customer who knows the exact item from one who needs help choosing. Ordering requires quantity, variant and the details your process needs. An undecided customer can start with
product selection and comparison.
A successful store action can establish that an order was created, but not that it was paid for or delivered. Work requiring a separate price and delivery estimate is better handled through
quote request intake.
The customer changes size during the conversation
The final product and variant need to be clarified before proceeding. An earlier size should not become the basis for an order the customer no longer wants.
The store has not accepted the request
An order is not presented as successful without a confirmed result. Your team can investigate using the collected information; payment and delivery remain separate steps.
FAQ
Frequently asked questions
Can Telp collect order enquiries without an online store?
Yes. You can configure request intake for custom products, local sales or quotes. Define the information the agent should collect and connect a way to receive the request. Not every process needs a product catalogue.
What information does the AI agent collect from customers?
The details your process needs, such as product, quantity, size, colour, special requirements, requested date, delivery method and contact information. Required information depends on the configured process and connected system, and the agent asks for missing details.
Does a prepared request mean the order has been accepted?
A prepared request means the details are ready for the next step. Acceptance or order creation depends on successful submission through the connected system and your business rules. A conversation alone does not confirm payment, reserved stock or delivery.
Can customers check their details before submission?
Yes, when confirmation is enabled. Customers can then review the collected information before the action runs. How they review, correct and confirm it depends on the channel and configuration.
Can the agent check product prices and availability?
It can use information available through a connected catalogue or another approved source. The available checks depend on the specific connection. For custom products, your team can check pricing and timing after receiving the enquiry.
What happens if a customer has a special request?
The agent can collect additional information, and your team can take over the conversation with the previous messages available. During setup, you decide which requests need a team member and which decisions stay with your team.
How much does order intake with Telp cost?
The cost depends on your plan, AI usage and the channels you use. Some channels have additional fees. See the pricing page for current plans, or request a demo to discuss a specific connection and order process.
