The customer changes two units to three
The agent clarifies the final quantity during preparation. Updating the conversation does not prove an already-created order was updated.
Online stores
AI agent for WooCommerce customers on WhatsApp
An AI agent collects product choices and quantities on WhatsApp, checks the WooCommerce range and prepares details for your configured ordering flow.
Explore the AI agent on other channelsThe customer context
I need Grip gloves, one medium pair and one large pair.
Customers often need to check several variants before ordering. Telp collects their choices and checks each relevant catalog entry.
What remains after the conversation
The AI agent created order WC-305 with the selected items, contact details and collection choice. Payment is due at the shop.
Your store
WhatsApp
WhatsApp
From a question to the next step
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01
The customer selects a product and receives its price.
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02
The customer provides contact details and chooses collection and payment.
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03
The agent creates the order and reports its number after the store confirms it.
Clarify variants and quantities before continuing a WooCommerce purchase
The AI agent follows the customer's choice: which item, which option and how many units. Product data comes from connected WooCommerce rather than assumptions about an earlier purchase. The broader process is covered in orders and enquiries.
Before launch, check changed selections, missing details and human handoff. WhatsApp rules also affect later replies. Another business channel for the same store is WooCommerce on Viber.
The customer asks whether the item is being held
Catalog availability and reservation are different. The agent should explain the current step without promising that stock is held for the customer.
An AI agent across channels
WordPress / WooCommerce customers ask in more than one place
An AI agent can use your connected WooCommerce catalog for questions on Messenger, Instagram, WhatsApp, Viber, Telegram and website chat. Browser calls and phone enquiries use their respective voice flows. Explore what the agent does on each channel.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Can the customer choose several products?
The conversation can collect multiple selections. The next action depends on the configured catalog, required fields and supported purchase flow.
How does it check a product's colour and size?
It matches the request to the exact WooCommerce variant and available data. An unclear selection needs clarification before the next step.
Does the conversation reserve WooCommerce stock?
Not on its own. Reservation or ordering requires an appropriate supported process and a confirmed store result.
Can a customer change an order already submitted?
That is separate from preparing a new selection. The agent can receive the request; the actual change follows a permitted action or team review.
Can an employee reply to the customer later?
Within the connected channel and its current rules. An earlier conversation does not make all later replies unrestricted.
Does confirming a selection in a message complete payment?
No. Selection, order creation and charging are separate steps. Payment status must be confirmed by the appropriate system.
Explore related pages
Related channels, stores and examples
Connections
AI agent for WordPress / WooCommerce
An AI agent uses the connected WooCommerce catalog on your WordPress website to answer product questions, check variants and prepare supported ordering.
Channels
AI agent for WhatsApp Business
An AI agent replies to customers in business WhatsApp conversations, collects the required details and supports follow-up by a person.
Online stores
AI agent for WordPress and WooCommerce website chat
An AI agent on your WordPress website checks the WooCommerce catalog and helps customers find a product that fits their needs.
Online stores
AI agent for WooCommerce sales on Messenger
An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.
Online stores
AI agent for the WooCommerce catalog on Telegram
An AI agent in your Telegram bot collects the product name or code, checks the WooCommerce catalog and prepares the next purchase step.
Online stores
Voice AI agent for a WooCommerce website
An AI agent talks with customers on your WordPress website, clarifies their needs and checks products in the connected WooCommerce range.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.