The customer names a similarly titled part
The agent asks for the identifier or model that distinguishes items. Approximate name matching should not become confirmation of compatibility.
Online stores
AI agent for WooCommerce products on Viber
An AI agent in an approved Viber Business chatbot answers questions about WooCommerce products, clarifies choices and prepares a purchase enquiry.
Explore the AI agent on other channelsThe customer context
Is the 80 cm Line shelf available in white?
A customer wants to check a variation without leaving Viber. Telp links the question to the store instead of relying on remembered product details.
What remains after the conversation
The AI agent created order WC-306 with the selected items, contact details and collection choice. Payment is due at the shop.
Your store
Viber
Viber
From a question to the next step
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01
The customer selects a product and receives its price.
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02
The customer provides contact details and chooses collection and payment.
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03
The agent creates the order and reports its number after the store confirms it.
Make the WooCommerce range available in a business Viber conversation
The AI agent clarifies the item and option, checks the connected range and prepares a question or purchase step. The business chatbot is the contact channel; WooCommerce supplies product data. Their roles are explained in WooCommerce store integration.
Check Viber activation, costs and permitted store actions before launch. To begin with customers already visiting your website, the same goal is covered by AI chat on WordPress.
The customer requests an extra service
If the service is not in the confirmed offering, the request goes to sales. A message does not automatically add a service, charge or order.
An AI agent across channels
WordPress / WooCommerce customers ask in more than one place
An AI agent can use your connected WooCommerce catalog for questions on Messenger, Instagram, WhatsApp, Viber, Telegram and website chat. Browser calls and phone enquiries use their respective voice flows. Explore what the agent does on each channel.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Is Viber included in the WooCommerce connection?
No. The store and business messaging channel are connected separately, with their own conditions.
Does a Viber chatbot automatically receive WooCommerce products?
Not without an appropriate catalog connection. Business channel activation and product access are separate steps.
How does it check whether a part fits a model?
It uses explicit compatibility information in the available range. If none exists, sales checks it rather than the agent inferring from a similar name.
Is an order accepted as soon as an item is selected?
No. A supported ordering flow, required details and successful result are needed. A choice in a message does not establish an accepted purchase.
Does Viber have separate terms and fees?
Yes. Business chatbot activation and commercial terms are separate from connecting a WooCommerce store.
Can the range also be available through WhatsApp?
Yes, with a separate WhatsApp Business channel and appropriate permissions. Communication rules and the sales flow need checking for both channels.
Explore related pages
Related channels, stores and examples
Connections
AI agent for WordPress / WooCommerce
An AI agent uses the connected WooCommerce catalog on your WordPress website to answer product questions, check variants and prepare supported ordering.
External provider fee
AI agent for a Viber Business chatbot
Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.
Online stores
AI agent for WordPress and WooCommerce website chat
An AI agent on your WordPress website checks the WooCommerce catalog and helps customers find a product that fits their needs.
Online stores
AI agent for WooCommerce sales on Messenger
An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.
Online stores
AI agent for the WooCommerce catalog on Telegram
An AI agent in your Telegram bot collects the product name or code, checks the WooCommerce catalog and prepares the next purchase step.
Online stores
Voice AI agent for a WooCommerce website
An AI agent talks with customers on your WordPress website, clarifies their needs and checks products in the connected WooCommerce range.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.