The customer refers to several similar lamps
The agent asks for the model and desired colour. An answer about one model should not be applied to every product in the collection.
Online stores
AI agent for WooCommerce sales on Messenger
An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.
Explore the AI agent on other channelsThe customer context
Do you have the Desk lamp in white?
A customer reacts to a Facebook offer but gives only part of the name. Telp clarifies the product and variant before checking, avoiding an answer about the wrong item.
What remains after the conversation
The AI agent created order WC-302 with the selected items, contact details and collection choice. Payment is due at the shop.
Your store
Messenger
Messenger
From a question to the next step
-
01
The customer selects a product and receives its price.
-
02
The customer provides contact details and chooses collection and payment.
-
03
The agent creates the order and reports its number after the store confirms it.
Connect a Facebook question to the right WooCommerce item
The AI agent first clarifies which lamp, model or colour the customer wants. It then checks available store data and explains the next step. Access to the range is described under WooCommerce integration.
A private conversation can prepare a purchase or a question for an employee, but a post or comment is not a Messenger chat. Customers contacting the brand on Instagram have a separate Instagram sales flow.
The customer expects a price from an earlier post
The price is checked against the available source. The agent should not reinstate an old promotion simply because the customer mentions it.
An AI agent across channels
WordPress / WooCommerce customers ask in more than one place
An AI agent can use your connected WooCommerce catalog for questions on Messenger, Instagram, WhatsApp, Viber, Telegram and website chat. Browser calls and phone enquiries use their respective voice flows. Explore what the agent does on each channel.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Does a public comment start an order?
Not in this scenario. The customer uses private Messenger messages, and purchasing follows a separately configured flow.
Does the agent check the actual WooCommerce range?
It uses the connected catalog and data available for the particular check. Source freshness and correct product identification need verification.
Do we need a new catalog for Facebook?
This scenario uses the WooCommerce source. Connecting the Facebook page and enabling conversation access are still separate setup steps.
Can a customer order through Messenger?
Only through a supported, configured flow with required details and a permitted action. A private message alone does not create an order.
What if the customer wants to exchange a purchased item?
The agent can collect the order identifier and reason. Approval and execution of an exchange remain separate from catalog lookup.
Can the same store also answer on Instagram?
Yes, with a separately connected Instagram channel. Appropriate WooCommerce access is used, with the channel's sales flow checked separately.
Explore related pages
Related channels, stores and examples
Connections
AI agent for WordPress / WooCommerce
An AI agent uses the connected WooCommerce catalog on your WordPress website to answer product questions, check variants and prepare supported ordering.
Channels
AI agent for Facebook Messenger
An AI agent answers private Facebook Page messages, collects enquiries and keeps the context available to your team in Telp.
Online stores
AI agent for WordPress and WooCommerce website chat
An AI agent on your WordPress website checks the WooCommerce catalog and helps customers find a product that fits their needs.
Online stores
AI agent for the WooCommerce catalog on Telegram
An AI agent in your Telegram bot collects the product name or code, checks the WooCommerce catalog and prepares the next purchase step.
Online stores
Voice AI agent for a WooCommerce website
An AI agent talks with customers on your WordPress website, clarifies their needs and checks products in the connected WooCommerce range.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.