The customer asks about size beside an unclear photo
The agent requests a name or more detail if the item cannot be reliably identified. A photo should not become the basis for promising the wrong variant.
Online stores
AI agent for WooCommerce sales on Instagram
An AI agent answers Instagram messages and checks products, prices and variants from the WooCommerce store on your WordPress website.
Explore the AI agent on other channelsThe customer context
Does the smaller City backpack come in blue?
A customer asks about an item from a post, but its options live in your store. Telp identifies the product before checking the connected catalog.
What remains after the conversation
The AI agent created order WC-304 with the selected items, contact details and collection choice. Payment is due at the shop.
Your store
Instagram
Instagram
From a question to the next step
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01
The customer selects a product and receives its price.
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02
The customer provides contact details and chooses collection and payment.
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03
The agent creates the order and reports its number after the store confirms it.
Answer an Instagram message from your WordPress store
The AI agent clarifies the requested item and variant, then uses the connected WooCommerce catalog for prices and available attributes. Your team does not have to retype the full product description in every reply. The product source is explained in WordPress and WooCommerce integration.
When customers also contact your Facebook page, product assistance need not stop at Instagram. Channels are connected separately, while supported checks use your store. The next example is the WooCommerce AI agent on Messenger.
The requested size is not confirmed as available
The agent does not promise a reservation. The customer can clarify another choice, while sales checks any uncertain availability.
An AI agent across channels
WordPress / WooCommerce customers ask in more than one place
An AI agent can use your connected WooCommerce catalog for questions on Messenger, Instagram, WhatsApp, Viber, Telegram and website chat. Browser calls and phone enquiries use their respective voice flows. Explore what the agent does on each channel.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Does this work with any WordPress website?
Catalog and order actions require a supported WooCommerce store. An ordinary WordPress site can provide business information but is not a commerce integration.
Can the AI agent answer price and size questions?
Yes, using connected WooCommerce catalog data. The exact item and variant need to be identified before current information is checked.
Is WordPress without WooCommerce sufficient?
Not for this specific sales flow. A WordPress website and a WooCommerce catalog are different; the agent needs an appropriate product source.
Does it automatically answer comments under posts?
This page describes private Instagram messages. It does not represent automated commenting, posting or cold sales outreach.
Does a customer's message automatically create an order?
No. Order creation requires a permitted action, necessary details and supported confirmation. Conversation alone does not establish payment or delivery.
Can this assistance extend to Messenger and the website?
You can connect those channels and verify their flows against the WooCommerce range. The Instagram connection does not itself enable other channels.
Explore related pages
Related channels, stores and examples
Connections
AI agent for WordPress / WooCommerce
An AI agent uses the connected WooCommerce catalog on your WordPress website to answer product questions, check variants and prepare supported ordering.
Channels
AI agent for Instagram messages
An AI agent answers private Instagram messages using your business information and prepares a handoff to a person when needed.
Online stores
AI agent for sales and support on Instagram
An AI agent replies to Instagram messages, clarifies the product and options and guides customers to the next step supported by the store.
Online stores
AI agent for WordPress and WooCommerce website chat
An AI agent on your WordPress website checks the WooCommerce catalog and helps customers find a product that fits their needs.
Online stores
AI agent for WooCommerce sales on Messenger
An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.
Online stores
AI agent for the WooCommerce catalog on Telegram
An AI agent in your Telegram bot collects the product name or code, checks the WooCommerce catalog and prepares the next purchase step.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.