The message only says: Do you have this?
The agent asks for a product name, identifier or description. Not every photograph or earlier post should be assumed to provide enough information for a reliable check.
Online stores
AI agent for sales and support on Instagram
An AI agent replies to Instagram messages, clarifies the product and options and guides customers to the next step supported by the store.
The customer context
How much is the black bag?
“How much?” often lacks a product name. Telp clarifies the item and checks the connected offer so staff do not have to search the store and inbox at once.
What remains after the conversation
The AI agent created order PR-221 with the selected item and contact details. Payment is due on collection.
Your store
Instagram
Instagram
From a question to the next step
-
01
The customer sends a private message.
-
02
The agent clarifies the item and checks the catalog.
-
03
The customer continues through a supported flow or with staff.
From an Instagram question to a specific product choice
An Instagram customer often asks only about price or size. The AI agent requests enough context to identify the item, then checks the connected range. A concrete example is WooCommerce sales on Instagram.
Store and channel connections have different roles: one provides product data, the other enables the conversation. Similar questions arriving through a Facebook page can follow customer support on Messenger.
The requested model is missing from the source
The agent does not invent availability. It can clarify the request and leave sales to check the range or a suitable alternative.
FAQ
Frequently asked questions
Is an Instagram account enough?
Checking actual products also needs a connected source. Purchase actions depend on the store and granted permissions.
Does the agent automatically identify a product from a post?
Do not assume every message supplies that context. When the item is unclear, the agent asks for a name, variant or description.
Can it check size and price?
It can when the connected store provides data for the specific item and variant. A price in an old post is not a substitute for a current check.
Does it answer comments or only messages?
This scenario describes incoming private messages. It does not represent automated public comments, posting or advertising campaigns.
Can the customer finish an order in the conversation?
That depends on the store, connected actions and supported channel flow. Catalog access alone does not enable ordering or payment.
Can I add Messenger or WhatsApp as well?
Yes, as separately connected supported channels. Each channel's rules and the store actions you want to make available need checking.
Explore related pages
Related channels, stores and examples
Channels
AI agent for Instagram messages
An AI agent answers private Instagram messages using your business information and prepares a handoff to a person when needed.
Online stores
AI agent for WooCommerce sales on Instagram
An AI agent answers Instagram messages and checks products, prices and variants from the WooCommerce store on your WordPress website.
Online stores
AI agent for Shopify products on Instagram
An AI agent answers Instagram questions about color and size, checks the Shopify catalog and helps customers clarify their product choice.
Online stores
AI agent for Wix products on Instagram
An AI agent answers Instagram messages and checks which Wix product, option or purchase information addresses the customer question.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.