The customer refers to an old offer
The agent checks current information available to it. A price in an old post or message should not be presented as current without verification.
Online stores
AI agent for customer support on Messenger
An AI agent answers Facebook Page customers about products, delivery and purchase steps, with a conversation your team can continue.
The customer context
Can you deliver the Desk lamp to Kragujevac?
A product post can bring many similar private questions. Telp uses current information and clarifies the request before staff handle exceptions.
What remains after the conversation
The AI agent created order PR-224 with the Kragujevac address, delivery and payment choice. Dispatch follows the store's terms.
Your store
Messenger
Messenger
From a question to the next step
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01
The page receives a private message.
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02
The agent checks the enquiry and knowledge.
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03
Staff take over questions requiring additional verification.
Private Facebook messages answered from your product range
The AI agent clarifies which item the customer means and what they need to check. A name, colour or size links the question to the catalog rather than an assumption about a post. One example is WooCommerce sales on Messenger.
When a question falls outside routine rules, the team benefits from having the earlier conversation available. The equivalent workflow for another social audience is described in AI support on Instagram.
The message concerns an existing complaint
Identify the order and reason for contact. The agent collects follow-up details without promising that the complaint has already been resolved.
FAQ
Frequently asked questions
Does it answer below posts?
This scenario covers private Messenger conversations connected to Telp, not public comments.
Does the customer message our Facebook page?
Yes, this example uses a private Messenger conversation with the connected page. It does not use an employee's personal Facebook account.
Can it explain a price from an old post?
It can check current data it is allowed to access. It should not automatically treat an old post as the current price list.
Can it use WooCommerce or Shopify products?
With the appropriate connection, it can use that store's data. A Messenger connection alone does not grant catalog access.
Can customers report an order problem?
They can provide the order number and issue. Checking status or changing an order needs an appropriate source, permissions and your business process.
Can we provide the same support on Instagram?
Yes, with a separate Instagram connection and checks of the permitted flows. Each channel's messages follow its own rules.
Explore related pages
Related channels, stores and examples
Channels
AI agent for Facebook Messenger
An AI agent answers private Facebook Page messages, collects enquiries and keeps the context available to your team in Telp.
Online stores
AI agent for WooCommerce sales on Messenger
An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Online stores
AI agent for a Wix store on Messenger
An AI agent answers Facebook Page customers on Messenger, checks your Wix range and passes special requests to sales.
Scheduling
AI agent for appointment booking
Answers appointment questions, captures the required details and prepares a request for confirmation or a connected scheduling step.
Orders
AI agent for orders and enquiries
Telp helps customers choose an item, provide their details and place an order through conversation. It creates orders through a supported store connection or collects organised quote enquiries, following your configured process.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.