Scheduling
For teams that lose appointment enquiries while staff are busy, on a call or outside working hours.
The customer context
Answers appointment questions, captures the required details and prepares a request for confirmation or a connected scheduling step.
Scheduling
A customer asks for an appointment through website chat, a messaging channel or voice.
The agent explains the process and collects the service, preferred time, contact details and required notes.
Telp prepares the agreed next step and hands unusual or sensitive cases to the team.
Fewer missed appointment enquiries
Less back-and-forth before confirmation
A clear record of what the customer requested
Telp
Instructions, required details and allowed actions are configured for the selected workflow.
The agent can prepare a structured request while a person remains responsible for the final action.
Operators receive the customer context, collected data and the point where help is needed.
FAQ
Start with one channel, a small knowledge set and a clearly defined result. Test normal questions, missing information and handoff cases before adding more channels or actions.
Yes. Telp keeps the conversation in the shared inbox and can hand it to an operator with the transcript and collected context.
No. Read-only checks, prepared drafts and confirmed write actions can be separated so the rollout matches the risk of the process.
Explore related pages
Orders
Collects order details, checks the required information and sends the team a structured request instead of scattered messages.
Sales
Asks the agreed qualification questions and sends sales a structured lead with context and a suggested next step.
Support
Resolves repeat questions from approved knowledge and hands complex cases to an operator without making the customer repeat everything.
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.