Sales
An AI agent asks your qualification questions and collects needs, scope, timing and contact details so sales knows how to follow up.
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The AI agent clarifies what the company needs before a salesperson takes over. It saves a specific enquiry in the connected CRM without promising an unapproved price.
The AI agent collects dimensions, location and the preferred deadline in the conversation. The salesperson receives a record through the connected system without repeating the opening questions.
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The customer context
Asks the agreed qualification questions and sends sales a structured lead with context and a suggested next step.
Sales
A prospect sends an unclear enquiry or starts from a campaign page.
The agent asks only the approved questions needed to understand fit and urgency.
Sales receives the source conversation, structured summary and next-step context.
More complete sales records
Less time spent reconstructing basic context
Faster response to serious prospects
Telp
Instructions, required details and allowed actions are configured for the selected workflow.
The agent can prepare a structured request while a person remains responsible for the final action.
Operators receive the customer context, collected data and the point where help is needed.
The AI agent asks what the prospect needs, the scale of the work and the intended timing. Sales receives context for a first response rather than an unexplained contact. More complex purchases are covered in B2B sales enquiries.
Questions should support a decision your team actually makes. Not every visitor can state a budget immediately; understanding the need may matter more. When a customer already needs a price for specific work, continue with quote request preparation.
The agent can record the purpose, scope and approximate timing. The missing budget stays visible to the team rather than becoming an invented assessment of purchasing power.
The agent explains your offering using business information. It does not promise an exception or a special contract simply to finish the conversation with a contact.
FAQ
Questions that help sales continue: need, scope, timing and contact details. A single-product purchase and a complex service can have different intake questions.
This workflow collects information for assessment. It does not imply automatic scoring, customer rejection or sales predictions without separately defined rules.
The agent can explain why contact details are useful and continue with available questions. Without contact details, the team has fewer options for later follow-up.
Writing to an external CRM requires a connection and a permitted action. A conversation alone does not mean a record was created in another system.
The previous transcript is available in the Telp inbox. Collected details help the first human response address the customer's specific need.
Qualification clarifies the need and next step. A quote includes prices and terms confirmed by your team or a separately connected pricing process.
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Scheduling
Answers appointment questions, captures the required details and prepares a request for confirmation or a connected scheduling step.
Orders
Telp helps customers choose an item, provide their details and place an order through conversation. It creates orders through a supported store connection or collects organised quote enquiries, following your configured process.
Support
Resolves repeat questions from approved knowledge and hands complex cases to an operator without making the customer repeat everything.
Knowledge
Uses approved business knowledge to answer recurring questions consistently and makes gaps visible to the team.
Commerce
Helps customers narrow product choices and check approved order information without giving the agent unrestricted store access.
Coverage
Provides a useful first response, collects the right details and prepares the next business-day follow-up.
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.
