Channels

AI agent for Instagram messages

An AI agent answers private Instagram messages using your business information and prepares a handoff to a person when needed.

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Instagram

From a direct message to the next step

The AI agent answers where the question started. It clarifies the choice and guides the conversation towards purchase details without sending the customer to another channel.

Your store Instagram
  1. Customer

    Do you have Urban in large, in black?

  2. Telp

    Urban is available in large; black costs 9,900 RSD. To order for collection, please share the quantity, name, email and phone. Please include your billing address.

  3. Customer

    One black Urban in large, collection and payment at the shop. Ana Example, [email protected], +381 60 0000000. Billing address: Example Street 10, 11000 Belgrade, Serbia.

  4. Telp

    Ana, order IG-104 is created: one black Urban in large, 9,900 RSD, payable on collection.

Telp

Instagram

From interest in training to a trial-class enquiry

The AI agent explains the group level and schedule, then reserves a trial class through a connected action. The customer leaves the Instagram conversation with a confirmed time.

Movement studio Instagram
  1. Customer

    Is your Pilates class suitable for beginners?

  2. Telp

    Yes, the beginners group meets on Mondays and Wednesdays at 6 pm. Wednesday has a free trial place available. To book, share your name and phone.

  3. Customer

    Please book the trial for Wednesday at 6 pm. Ana Example, +381 60 0000000.

  4. Telp

    Ana, your Wednesday 6 pm Pilates trial is booked, reference T-610. The class is free; please wear comfortable clothing.

Telp

From a question to the next step

  1. 01

    Connect a supported business account.

  2. 02

    Choose knowledge and available actions.

  3. 03

    Test replies and staff handoff.

FAQ

Frequently asked questions

Can an Instagram AI agent answer questions about products from my store?

Yes. With Instagram and a store catalog connected, the agent can answer about the products, prices and variants returned by that catalog. Connecting ordering is a separate step: WooCommerce, Shopify and Wix do not share the same purchase flow.

Does the agent complete a purchase inside the Instagram conversation?

This depends on the connected store. For supported ordering, it collects the required details and creates the order after any required confirmation. With a supported Shopify connection, it prepares a cart and sends the customer a link to complete checkout in the store.

Can an employee continue an Instagram conversation?

Yes. An employee takes over the connected conversation in the Telp inbox with its saved messages. Sending further replies also depends on the applicable Instagram channel rules.

Do I need separate product information for Instagram, Messenger and my website?

You do not need a separate copy of business knowledge for each channel. The same agent can use an approved source across connected channels, while available actions and messaging rules are checked for each channel.

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Want to validate this workflow with your own examples?

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