Channels

AI agent for Facebook Messenger

An AI agent answers private Facebook Page messages, collects enquiries and keeps the context available to your team in Telp.

Request a demo Back to Channels

Messenger

From a collection enquiry to an order number

The AI agent answers opening-hour questions and clarifies the reason for the visit. Staff receive a specific enquiry rather than a message with no context.

Your store Messenger
  1. Customer

    Are you open on Saturdays?

  2. Telp

    Yes, from 9 AM to 2 PM. If you're collecting an order, please share its number, name and contact so I can notify the shop.

  3. Customer

    PR-1042, Ana Example, [email protected]. I'll come on Saturday around 11; please let the shop know.

  4. Telp

    Ana, I have notified the shop that you'll come around 11 on Saturday for PR-1042. Your contact is included so they can let you know when it is ready.

Telp

Messenger

A Facebook listing enquiry gets a concrete next step

The AI agent answers questions about the listed property and collects a preferred viewing time. The estate agent continues with the customer's needs already recorded.

Home properties Messenger
  1. Customer

    Does the 62-square-metre apartment in Vračar have a lift?

  2. Telp

    Yes, it has a lift and the flat is on the third floor. For a viewing enquiry, share your preferred time, name and phone.

  3. Customer

    Saturday morning. Ana Example, +381 60 0000000. Please send the agent an enquiry for this flat.

  4. Telp

    Ana, viewing enquiry N-612 for the 62 m² Vračar flat has been sent to the estate agent. They have your number and Saturday-morning preference to arrange an exact time.

Telp

From a question to the next step

  1. 01

    Connect a supported Facebook page.

  2. 02

    Prepare business information.

  3. 03

    Test AI replies and staff continuation.

FAQ

Frequently asked questions

Does the AI agent answer messages sent to a Facebook Page?

Yes. After you connect a supported Facebook Page, the agent answers its Messenger messages using your business knowledge. This does not connect an employee's private Messenger account.

Can a Messenger agent use a WooCommerce catalog?

Yes, with a separate store connection. The agent then uses catalog data to answer product questions. Creating an order requires an additional permitted and tested action, not just catalog access.

Can employees see what the AI agent has already said on Messenger?

Yes. Saved messages remain in the connected conversation in the Telp inbox. An employee can take over and continue without collecting details that are already recorded.

Can we use the same AI agent for Facebook, Instagram and our website?

Yes. One agent can use the same approved knowledge across connected channels. Each channel is activated separately and retains its own messaging rules, available actions and account requirements.

Explore related pages

Related channels, stores and examples

Back to Channels

Online stores

AI agent for WooCommerce sales on Messenger

An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.

Online stores

AI agent for Shopify products on Messenger

An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.

Online stores

AI agent for a Wix store on Messenger

An AI agent answers Facebook Page customers on Messenger, checks your Wix range and passes special requests to sales.

Online stores

AI agent for customer support on Messenger

An AI agent answers Facebook Page customers about products, delivery and purchase steps, with a conversation your team can continue.

Website

AI agent for website chat

A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.

Shareable

AI agent on a hosted chat link

A shareable public conversation page for QR codes, email signatures, partner pages and support links.

Want to validate this workflow with your own examples?

Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.

Request a demo View pricing