The customer does not know the product name
The agent asks about intended use and important dimensions. If the catalog lacks detail, it leaves a specific question for sales rather than making an unsupported recommendation.
Online stores
AI agent for WordPress and WooCommerce website chat
An AI agent on your WordPress website checks the WooCommerce catalog and helps customers find a product that fits their needs.
Explore the AI agent on other channelsThe customer context
Does the Travel backpack fit a 36 × 25 cm laptop?
Visitors may compare several items without knowing which fits their needs. A chat alongside the store lets them ask without switching channels and check actual catalog options.
What remains after the conversation
The AI agent created order WC-301 with the selected items, contact details and collection choice. Payment is due at the shop.
Telp assistant
Website
From a question to the next step
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01
The customer selects a product and receives its price.
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02
The customer provides contact details and chooses collection and payment.
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03
The agent creates the order and reports its number after the store confirms it.
Chat beside your WordPress store that helps before purchase
The AI agent clarifies intended use and required attributes, then checks the connected WooCommerce catalog. A customer can ask about backpack dimensions or variants without moving to another channel. Narrowing the choice is explained in product comparison.
The widget is the conversation surface; the store connection supplies data and permitted actions. Check variants and missing-information cases before launch. Customers outside the website can use the same WooCommerce catalog on Instagram.
The customer has selected a product
Selection supports the next step but does not prove an order exists. Required details and confirmation follow the configured WooCommerce sales flow.
An AI agent across channels
WordPress / WooCommerce customers ask in more than one place
An AI agent can use your connected WooCommerce catalog for questions on Messenger, Instagram, WhatsApp, Viber, Telegram and website chat. Browser calls and phone enquiries use their respective voice flows. Explore what the agent does on each channel.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Must we change our website theme?
The chat is embedded on the site while store access is configured separately. Test placement with your theme and other page elements.
Does a WordPress website automatically give the agent products?
No. This flow needs a WooCommerce catalog and the appropriate connection. Text on a WordPress page is not the same as store access.
Can it compare variants of the same item?
Yes, when the connected source contains their prices and attributes. Size, colour and other options need clarification before purchase continues.
Does installing chat enable order creation?
Not automatically. Permitted actions, required fields and confirmation are configured separately from displaying the widget.
What if the description lacks a required dimension?
The agent should explain that the information is unavailable and prepare a question for sales. It should not estimate dimensions from the product name.
Can the catalog also be used on Instagram and Messenger?
Yes, with separate connections for those channels. Product access and supported actions need checking for each channel you enable.
Explore related pages
Related channels, stores and examples
Connections
AI agent for WordPress / WooCommerce
An AI agent uses the connected WooCommerce catalog on your WordPress website to answer product questions, check variants and prepare supported ordering.
Website
AI agent for website chat
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Online stores
AI agent for WooCommerce sales on Messenger
An AI agent answers private Messenger messages, clarifies the product the customer wants and checks the WooCommerce item and variant.
Online stores
AI agent for the WooCommerce catalog on Telegram
An AI agent in your Telegram bot collects the product name or code, checks the WooCommerce catalog and prepares the next purchase step.
Online stores
Voice AI agent for a WooCommerce website
An AI agent talks with customers on your WordPress website, clarifies their needs and checks products in the connected WooCommerce range.
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.