The bundle contents are unclear
The agent lists only the contents stated in the product description. If an accessory is not listed, it requests a team check instead of presenting it as included.
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Explore the AI agent on other channelsThe customer context
Does Kitchen Duo include lids?
A visitor sees an item but still needs to check sizing or package contents. Telp uses the connected source instead of treating missing details as known.
What remains after the conversation
The AI agent created a cart with the selected product and variant. The customer completes checkout and payment in the Shopify store; the order is not confirmed yet.
Telp assistant
Website
From a question to the next step
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01
The customer opens website chat.
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02
The agent checks the product and options.
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03
The customer continues through supported store checkout.
The customer asks on the site, the AI agent clarifies the choice
A customer viewing a Shopify product may be unsure whether the bundle includes everything they need or which variant fits their use. The AI agent starts with the specific item, asks a follow-up question and uses available catalog information. Those answers rely on connecting the Shopify offering.
An answer about a product does not mean a purchase is complete. Catalog reading and the purchase flow are configured separately, and the customer reviews the selected items before paying in the store. The same offering can support a conversation starting elsewhere, including Shopify enquiries through Instagram.
The customer wants a variant that is not shown
The agent clarifies the size, model or other attribute and checks the available offering. It does not promise sourcing or a reservation without confirmation from the appropriate process.
An AI agent across channels
Shopify customers ask in more than one place
Questions about your Shopify range can arrive on Instagram, Messenger, WhatsApp, Viber, Telegram or your website. The AI agent uses the data it can access; the next purchase step depends on the channel and connection. A phone agent collects an enquiry for your team, not a completed Shopify checkout.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Do product questions require checkout access?
No. You can start with reading products. Checkout is a separate capability to configure and verify.
How does the AI agent identify the product in a question?
The customer can provide a name or link. If several items look similar, the agent clarifies the choice before answering about the wrong product.
Can the agent compare two variants?
It can explain differences available in the connected catalog, such as size or bundle contents. Unlisted attributes are left for the team to verify.
Does the conversation automatically create an order?
No. Product advice and purchasing are separate steps. Available purchase actions depend on a separately connected and approved flow.
What happens when product information is missing?
The agent identifies what needs checking and collects the specific question for the team. It does not fill gaps in specifications with assumptions.
Can the same Shopify offering support other channels?
It can inform answers on other connected channels. Instagram, Messenger and other channels each require their own setup and verification of available actions.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Shopify stores
An AI agent checks Shopify products and options from a connected source. Checkout needs separate authorization and a supported channel; the public catalog is read-only.
Website
AI agent for website chat
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Online stores
AI agent for WordPress and WooCommerce website chat
An AI agent on your WordPress website checks the WooCommerce catalog and helps customers find a product that fits their needs.
Online stores
AI agent for Shopify products on Messenger
An AI agent connects a private Messenger question to a specific Shopify product and variant, with the purchase flow subject to the available connection.
Online stores
AI agent for Shopify enquiries on Telegram
An AI agent in your Telegram bot checks Shopify products and their attributes, then explains the supported next step in the store.
Online stores
Voice AI agent for a Shopify website
An AI agent clarifies what Shopify customers need by voice and checks the catalog. Customers review products and continue supported purchase steps on the website.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.