The customer provides a space measurement but no product
The agent asks for a name or link and compares only known dimensions. It does not guarantee a fit from an incomplete description.
Online stores
AI agent for Wix website chat
An AI agent answers questions about Wix products while customers browse and prepares a request for your team when information is missing.
Explore the AI agent on other channelsThe customer context
Does the 22 cm Terra planter have a drainage hole?
Customers check dimensions and use conditions before buying. Telp uses available information and prepares unclear requests for the team.
What remains after the conversation
The AI agent created order WX-401 with the selected items, contact details and collection choice. Payment is due at the shop.
Telp assistant
Website
From a question to the next step
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01
The customer selects a product and receives its price.
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02
The customer provides contact details and chooses collection and payment.
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03
The agent creates the order and reports its number after the store confirms it.
From an unclear question to a specific Wix product
A customer on a Wix site may ask whether a product fits a particular space or suits an intended use. The AI agent identifies the item and uses dimensions, descriptions and terms available in the offering. Reliable answers require a connected Wix offering.
Having a conversation on the site does not automatically enable every store action. Product answers and purchase steps are checked separately. If the customer first sees a product on social media, the same type of advice can begin with a Wix enquiry on Instagram.
A made-to-measure product is needed
The agent clarifies the request and routes it through the agreed follow-up. It does not present requested dimensions as a new, already approved store variant.
An AI agent across channels
Wix customers ask in more than one place
An AI agent can help Wix customers in website chat, Messenger, Instagram, WhatsApp, Viber and Telegram. Browser calls and phone enquiries have their own voice examples. Each example explains the data and actions that need to be connected.
Each channel needs its own connection and verification. Catalog access does not automatically enable ordering or payment on every channel; available actions and confirmations depend on the configured flow.
FAQ
Frequently asked questions
Can we start with product questions only?
Yes. Scope can begin with information and enquiry intake. Additional actions need the appropriate connection and verification.
How does the AI agent answer a question about dimensions?
It uses measurements listed for the specific product and clarifies what the customer needs to check. A missing measurement remains a question for the team.
Can the agent recommend a product for a particular use?
It can relate the described need to available product attributes. It does not add uses or guarantees that the offering does not confirm.
Does chat on a Wix site automatically create orders?
No. Displaying a conversation, catalog access and purchase actions are different parts of the connection. Each required action is checked separately.
Can the customer request a different measurement or color?
They can describe the request. The agent checks existing variants, while the team confirms feasibility and pricing for custom work under the business's rules.
Can the same offering also support Instagram or Messenger?
It can with the appropriate channel connections. Available actions and follow-up are checked per channel, without treating a message as an order.
Explore related pages
Related channels, stores and examples
Connections
AI agent for Wix stores
An AI agent checks your connected Wix range, answers product questions and prepares the next step within the supported store actions.
Website
AI agent for website chat
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Online stores
AI agent for WordPress and WooCommerce website chat
An AI agent on your WordPress website checks the WooCommerce catalog and helps customers find a product that fits their needs.
Online stores
AI agent for Shopify website chat
An AI agent in website chat checks Shopify products, explains the available information and helps customers choose a variant before continuing their purchase.
Online stores
AI agent for a Wix store on Messenger
An AI agent answers Facebook Page customers on Messenger, checks your Wix range and passes special requests to sales.
Online stores
AI agent for Wix products on Telegram
An AI agent compares Wix product information in a Telegram conversation and helps customers prepare an enquiry or continue a supported purchase flow.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.